At Cheap Sports Store, we’re committed to getting your performance gear to you as efficiently as possible and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to certain remote areas and parts of Asia. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges

We stand behind our performance running gear like elite athletes stand behind their training. If your purchase doesn’t meet your expectations, our straightforward returns process will get you back on track quickly.

Our Return Promise

We accept returns of unworn, unwashed items with original tags attached within 15 days of delivery. Your satisfaction drives our performance, just like proper gear drives yours.

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on:

  • Insoles
  • Compression accessories
  • Health & injury prevention products
unless they are faulty.

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our support team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template:

Subject: Return Request for Order #[Your Order Number]

Dear Cheap Sports Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return:

  • [Product Name]
  • [Size/Color if applicable]

Reason for return: [Please specify]

I would prefer:

☐ Refund to original payment method

☐ Exchange for [Product Name & Details]

Please advise on next steps.

Best regards,

[Your Full Name] [Your Contact Email]

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Please:

  • Pack items securely in original packaging
  • Include the original packing slip
  • Ship to our Nottingham facility:

Cheap Sports Store Returns
54 Upper Parliament St
Nottingham, GB NG4Q 3BD

Note: For international returns (outside UK), please contact us first for customs documentation requirements.

Step 3: Processing

We’ll inspect returned items within 3 business days of receipt. You’ll receive email confirmation once processed.

Refund Timeline & Methods

Your refund will be processed within 5 business days after we receive and approve your return. Funds will return via your original payment method:

  • Credit/Debit Cards (Visa/Mastercard/JCB): 3-10 business days depending on your bank
  • PayPal: Typically appears within 24 hours

Exchange Options

For size exchanges on running shoes or base layers:

  • Follow standard return process
  • Note your preferred replacement in the return request
  • We’ll ship the new item once we receive your return

Exchanges are subject to availability. Price differences will be refunded or charged accordingly.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a trackable service.

Faulty Items

If your GPS watch or technical gear arrives damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a free return and expedited replacement.

Still Have Questions?

Our customer support team runs as efficiently as our compression gear. Email [email protected] and we’ll respond within 24 hours.