At Cheap Sports Store, we’re committed to providing runners and athletes with high-performance gear at unbeatable prices, delivered with athlete-focused service. Below you’ll find answers to our most common questions about products, delivery, payments and more.
Product Questions
What types of running gear do you specialize in?
We focus specifically on performance running equipment including cross-country shoes, compression wear, GPS watches, hydration gear, and technical apparel designed for serious athletes. Our menu includes everything from base layers to injury prevention accessories.
How do I choose the right running shoes?
Our cross-country running shoes are categorized by gender and designed for various terrains. For specific fit advice, email our runner-support team at [email protected] with details about your foot type and running style.
Are your compression accessories medical grade?
While our compression gear is designed to support performance and recovery, it’s not classified as medical equipment. For injury-specific products, check our “Health, Injury Prevention & Recovery” section.
Shipping & Delivery
What are my delivery options?
- Standard Shipping (£12.95): 10-15 day delivery via DHL/FedEx with full tracking
- Free Shipping: For orders £50+, 15-25 day delivery via EMS with tracking
Do you ship to my country?
We ship worldwide except some remote areas (particularly in Asia). During checkout, our system will confirm if we can deliver to your location. International orders include all customs fees upfront.
How can I track my order?
You’ll receive a dispatch email with tracking details. Track your package like your running stats – we provide full visibility from our warehouse to your doorstep.
Returns & Exchanges
What’s your return policy?
We offer easy returns within 15 days of delivery because proper fit is crucial for performance gear. Items must be unworn with original packaging for full refunds.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide prepaid return labels for UK customers and instructions for international returns.
What if my gear arrives damaged?
Contact us immediately at [email protected]. Our runner-focused packaging is designed to prevent damage, but we’ll quickly resolve any issues with damaged items.
Payments & Accounts
What payment methods do you accept?
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store your full payment details on our servers.
Do you offer discounts for bulk orders?
For team orders or bulk purchases (5+ items), email [email protected] for potential volume discounts on performance gear.
Technical Support
My GPS watch isn’t syncing properly. Can you help?
While we can provide basic troubleshooting for running tech, we recommend contacting the manufacturer directly for advanced technical support on GPS watches and headphones.
How do I care for compression gear?
Wash in cold water and air dry to maintain elasticity. Avoid fabric softeners which can degrade performance fabrics.
Still have questions?
Our runner-support team understands the urgency of getting your gear. Email us at [email protected] for prompt assistance with any other inquiries.
Run further. Pay less. Get your gear faster. That’s the Cheap Sports Store advantage.